Once you signed a direct debit form, the system will email you a username and password to allow you to upload your verification documents.  Approval takes 2 to 3 business days.

The adoption of an Onero Licence is a legal obligation and therefore must be treated seriously.  We must verify you are adequately insured, you have enough space, and that you are an accredited EP or physiotherapist with a reputable business.

Only AEPs and physiotherapists have adequate clinical training to manage the often very high-risk clients undertaking the Onero programme to a standard we believe is necessary to maintain the highest level of safety.

Onero owns, stores, maintains and analyses all data generated by clients undertaking Onero training through Licensed providers.  But you can access it at any time. We will acknowledge in any research report the contribution of any Onero provider who maintains usable data.  TBC reserves the right to audit an Onero facility at any time to check the veracity of the data recorded.

We take privacy seriously. Our servers are hosted in a world class data centre that is protected by 64 bit encryption and 24 hour surveillance. We ensure that our application is always up to date with the latest security patches.

We have assembled a group of experienced, energetic and motivated people that can help you. If you having difficulty either implementing the technical side of Onero or you require clarification around the functional assessments or the programme itself, we are here to help you!

If you need help with your web-site, such as implementing web-pages, updating brochures, creating links, etc. we can provide those services on a fee for service basis.  Please note, we already provide instructions for web-developers to do this for you.

The Bone Clinic Pty Ltd has a contractual agreement to use the OA logo only in pre-approved marketing materials.  These pre-approved marketing materials are made available to you.

NO Licencee is to use the Osteoporosis Australia logo under any circumstances.  You will be in breach of your legal obligation if you use the OA logo anywhere but the pre-approved marketing materials.

We will give you full access to Onero logo to be used on any other promotional materials.  The size of the logo is 540px by 240px - making it ideal for A4, brochure or web-site marketing.

Licensees will be notified by email when webinars are to be held.  At that time Licensees will be given the opportunity to ask questions about the program or the Licence.  The webinars will be recorded so VIP licensees can access at any time.

We have assembled a group of experienced, energetic and motivated allied health professionals and technical professionals to help you. If support falls outside the Licence agreement, we charge $150 an hour for the provision of support or services.

We provide an example Terms and Conditions (legal waiver) for you. This is to be part of your Terms and Conditions for clients commencing the ONERO programme at your premises. The client must sign this waiver before they start training to ensure that they understand they can not perform the programme outside of a licenced facility. Nor can they demonstrate it to the physio down the road, or to anyone. This is how you will protect your investment in your Licence.

You are purchasing a subscription to the Onero Programme that includes:

• A licence to use the Onero programme; and
• A ‘subscription’ to keep the licence valid.

We do sell another exercise program available to consumers at this web address https://onero.online. Please note, this is primarily a falls-prevention programme and not the evidence-based ONERO programme, available for licencing at this web-site. Onero Online can be practiced at home, completely unsupervised and has NONE of the exercises in our supervised ONERO programme. Onero Online is soon to be rebranded 'Onero Home' to avoid confusion between it and our online training platform for Licencees.

We do not control price management of Licencees. You are free to set the price of classes yourself, taking into account memberships, and location-specific expenses such as your rent. ONERO is definitely not a 12 week programme that clients can continue on by themselves at home or at the gym. You have the client for life. Currently, typical fees range from $20 to $30 per person per class.

No.  You can cancel anytime after the first 12 months.  The License is valid until the day you cancel your monthly subscription. Please see Cancellation.

The Term is 12 months and automatically rolls over with the annual payment or expires on termination of this Subscription Agreement.

You will need a minimum of 40-45 sqm to run an 8 person class with 1 coach. One coach per 8 participants is the required training ratio.

As part of the Licence you will receive a list of equipment to start a class with 6-8 clients. This will indicate how much to buy, where to buy it and what to look out for. Minimum set up costs are around $1200 to $1500 - and you may already have much of the equipment.

We often deliver ONERO out of community halls for hire, and as such the equipment needs to be stored and packed away after each session. From this experience we know that the equipment does not take up much space and can be packed away into something slightly larger than a broom closet. Most of it can be hung on walls, or stored against the walls.