Once you signed a direct debit form, the system will email you a username and password to allow you to upload your verification documents.  Approval takes 2 to 3 business days.

The adoption of an ONERO® Licence is a legal obligation and therefore must be treated seriously.  We must verify you are adequately insured, you have enough space, and that you are an accredited EP or physiotherapist with a reputable business.

Only AEPs and physiotherapists have adequate clinical training to manage the often very high-risk clients undertaking the ONERO® programme to a standard we believe is necessary to maintain the highest level of safety.

ONERO® owns, stores, maintains and analyses all data generated by clients undertaking ONERO® training through Licensed providers.  But you can access it at any time. We will acknowledge in any research report the contribution of any ONERO® provider who maintains usable data.  TBC reserves the right to audit an ONERO® facility at any time to check the veracity of the data recorded.

We take privacy seriously. Our servers are hosted in a world class data centre that is protected by 64 bit encryption and 24 hour surveillance. We ensure that our application is always up to date with the latest security patches.

We have assembled a group of experienced, energetic and motivated people that can help you. If you having difficulty either implementing the technical side of ONERO® or you require clarification around the functional assessments or the programme itself, we are here to help you!

If you need help with your web-site, such as implementing web-pages, updating brochures, creating links, etc. we can provide those services on a fee for service basis.  Please note, we already provide instructions for web-developers to do this for you.

All fees are exclusive of GST unless otherwise indicated.
GST does not apply to international licensees

The Licence can be paid up front or in instalments of 12 x $150 over 12 months.
Coach 1: $1800 up front or $150/m for 12 m
Coach 2: $1620 up front or $135/m for 12 m
Coach 3: $1524 up front or $127/m for 12 m
Replacement coach if a coach leaves within a month of licensing: $650 up front or additional
$55/m for 12 m
After 12 months, the $150/month Licence maintenance fee begins and continues in
perpetuity for the life of the Licence.
The monthly maintenance fee is payable for each location that ONERO® is delivered. There is
a 12-month waiver of the monthly licence maintenance fee for Site 1 but each other site
begins the monthly maintenance fee immediately.
If a business offers ONERO® in more than one location and different coaches are used at
each location, they will be considered standalone licensed sites in terms of billing. If a
business offers ONERO® in more than one location and all the same individuals coach at
each location, the $150 site monthly maintenance fee per site begins immediately, but no
additional coach license fees will be charged.

The Licence must be paid in full upfront.
Coach 1: USD$1800
Coach 2: USD$1500

Coach 3: USD$1200
Coach 4 and all additional coaches: USD$700 ea
After 12 months, the USD$150/month Licence maintenance fee begins and continues in
perpetuity for the life of the Licence.
The monthly maintenance fee is payable for each location that ONERO® is delivered. There is
a 12-month waiver of the monthly licence maintenance fee for Site 1 but each other site
begins the monthly maintenance fee immediately.
If a business offers ONERO® in more than one location and different coaches are used at
each location, they will be considered standalone licensed sites in terms of billing. If a
business offers ONERO® in more than one location and all the same individuals coach at
each location, the USD$150 site monthly maintenance fee per site begins immediately, but
no additional coach license fees will be charged.

You can cancel at any time after the full 12-month Licence fee +GST has been paid (either
up front or at 12 months). There is no cancellation fee. If you cease paying the monthly
subscription you will no longer hold a valid ONERO® Licence and can no longer run ONERO®
classes, per the Terms and Conditions of the Licence. Your locator tag will be removed from
the ONERO® map and your location will be removed from the Healthy Bones Australia
website. Access to the ONERO® Academy and support will cease.

The course will pay for itself many times over. An increased client base for your business
justifies the cost of the Licence well beyond the benefits of the program. A Cost Benefit
Analysis spreadsheet illustrating the worse vs best case scenario is available on request.

You don’t. ONERO® is NOT a train the trainer course. The only way to add a licenced
ONERO® coach to your business is for that person to complete the ONERO® Academy training
and receive a certificate of completion. You must contact Belinda who will determine
eligibility and grant access to the ONERO® Academy training site as applicable.

The Bone Clinic Pty Ltd has a contractual agreement to use the  Healthy Bones Australia logo only in pre-approved marketing materials.  These pre-approved marketing materials are made available to you.

NO Licencee is to use the Healthy Bones Australia logo under any circumstances.  You will be in breach of your legal obligation if you use the  Healthy Bones Australia logo anywhere but the pre-approved marketing materials.

We will give you full access to ONERO® logo to be used on any other promotional materials. It is provided as a logo pack with various sizes and file types for any marketing application.

Licensees will be notified by email when webinars are to be held.  At that time Licensees will be given the opportunity to ask questions about the program or the Licence.  The webinars will be recorded so VIP licensees can access at any time.

We have assembled a group of experienced, energetic and motivated allied health professionals and technical professionals to help you. If support falls outside the Licence agreement, we charge $150 an hour for the provision of support or services.

We provide an example Terms and Conditions (legal waiver) for you. This is to be part of your Terms and Conditions for clients commencing the ONERO® programme at your premises. The client must sign this waiver before they start training to ensure that they understand they can not perform the programme outside of a licenced facility. Nor can they demonstrate it to the physio down the road, or to anyone. This is how you will protect your investment in your Licence.